Our in-store pickup hours are on, on & on. We will send you an email when your order is ready along with instructions. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 24 (Unless Preorder). You can skip the shipping fees with free local pickup at Nexgen Games, located at 2475 Black Rock Turnpike, Fairfield Connecticut 06825. Any rerouting or other fees are responsibility of the buyer.įor calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.įor free shipping: We offer FREE shipping (via standard USPS/UPS) on orders over $200. Please confirm your shipping address is correct, you can type your address into google maps for an exact postal service format. If you need to split your order into 2 shipments, you can contact us at to request a second shipping label. Please check out pre-order and in-stock items in separate carts, unless you would like them all shipped together. Preorder items are generally shipped 1-3 days prior to the official release date, to ensure a timely delivery.Īny order containing both pre-order and in-stock items in the same cart will be shipped upon the arrival of the latest release ordered. You will receive another notification when your order has shipped. Generally, orders placed before 1 PM EST are shipped same or next business day. ![]() We don’t guarantee that we will receive your returned item.All in stock orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. If you receive a refund, the cost of return shipping will be deducted from your refund.ĭepending on where you live, the time it may take for your exchanged product to reach you, may vary. You will be responsible for paying for your own shipping costs for returning your item. To return your product, you should mail your product to: Darkhold Games, 111 North Barron Street, Eaton OH 45320, United States If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, the original purchaser will need to authorize our working with you for a return. Once the returned item is received, store credit will be applied to your account. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive store credit for the value of your return. If you need to exchange it for the same item, send us an email at and send your item to: Darkhold Games, 111 North Barron Street, Eaton OH 45320, United States. We only replace items if they are defective or damaged. If you’ve done all of this and you still have not received your refund yet, please contact us at (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Please do not send your purchase back to the manufacturer. ![]() To complete your return, we require a receipt or proof of purchase. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. Exceptions are only for damage during delivery and claims for damages must be made within 24 hours of receipt of delivery.
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